Archive for December, 2009

Betting on airlines going bust should be outlawed

Thursday, December 31st, 2009

Yesterday morning we picked up a copy of The Times and came across a story about Monarch Airlines. It said that the bookmaker Paddy Power had recently slashed the odds on Monarch being the next airline to go into administration from 50-1 to 4-1 favourite. This was after it had received more than 100 bets on Monarch during the previous week. “Next airline to go bust?” is one of Paddy Power’s ‘novelty’ bets.

We then checked the home page of the BBC news website and saw that it too was carrying the story. A quick search for Monarch airlines on Google right now reveals that the link to the Monarch website at the top of the organic search results has been displaced by the news story and its array of damaging headlines

“Monarch Airlines has hit back at bookmaker Paddy Power for running a book suggesting it could be the next carrier to collapse.”

“Monarch Airlines denies it is in financial trouble‎”

Now put yourself in the shoes of a potential Monarch customer. Are you feeling nervous yet? Is that alternative flight which you were looking at, albeit a few pounds more expensive, suddenly looking a lot more attractive? It’s not hard to imagine that a potentially significant proportion of people seeing these headlines are going to be more than a little concerned.

Let’s do the maths for a moment. The bookmaker states that it has taken a hundred bets and the odds have shortened from 50-1 to 4-1. The Telegraph reports that the potential payout is £7,000. Say the average odds were 7-1 (the average was probably higher). This means that a hundred punters have bet ten pounds each on the carrier’s demise. It’s not exactly a wall of money is it? Indeed, if you were being very cynical you might wonder, given the pick up in bookings that many travel companies experience at this time of year, how many of these bets were placed by Monarch’s competitors.

This form of betting should be outlawed. A very small number of people, betting tiny sums of money, coupled with a quick press release from a publicity seeking bookmaker now have a highly regarded carrier hugely on the back foot. Monarch has been around for over 40 years and employs nearly 3,000 people. Tim Jeans, Monarch managing director, has said “If people make their travel decisions on the back of what an Irish bookmaker thinks, I need to rethink my business plan. It’s not helpful but it’s tomorrow’s chip paper.”

Let’s hope he’s right and that this story fades as quickly as it has come into view. However, something does need to be done so that Mr Jeans, and the CEOs of other airlines, can be left to devote their energies to something a bit more worthwhile than dealing with the backlash from this irresponsible form of bookmaking.

Refunds on Globespan flights

Friday, December 18th, 2009

FlyGlobespan entered administration on Wednesday 16th December. This is obviously devastating news for the company’s employees, the passengers overseas at the time and the tens of thousands of people who have forward bookings.

We are in the process of refunding all customers who booked FlyGlobespan flights through us.

Aware of the risks for passengers booking flights directly with an airline, for which there is no legal requirement for protection, we pioneered our own Total Financial Protection scheme back in January 2009. This simple scheme promises customers their money back if an airline, hotel or other travel provider fails.

We have been working around the clock to help those impacted by the failure. Customers who booked through us are delighted they have not lost the money they paid for their flights.

We have already refunded many customers and will complete the process before the end of next month.

Fast Track 100 – strange rewards for winners?

Tuesday, December 8th, 2009

The Sunday Times Fast Track 100 league table was published at the weekend. The No 1 company was Cyclescheme, which administers the Cycle to Work programme.

Four travel companies made the list. Central London-based Your Golf Travel was the highest ranked, coming 15th, after its annual sales increased by 140% in its last financial year.  The Low Cost Travel Group was 20th, Directline Holidays 35th while airport transfer company Holiday Taxis was in 77th place. Congratulations to them all. This is no mean feat in the current economic climate.

We were lucky enough to top the table in 2007 and were then surprised by the reaction – people thought we had won the lottery not the Fast Track 100. We were flooded with all sorts of proposals, some of which we  list below

  1. We had many calls from potential investors in the business
  2. We were offered email lists
  3. We were offered technology and BPO (Business Process Outsourcing) services
  4. We were asked if we would we like to take 30 guests to Royal Ascot for the bargain basement cost of £10,950 (reduced from £16,350). In return we were assured “an atmospheric cocktail of priceless thoroughbreds and spectacular fashion.”
  5. Owing to a late cancellation, we were offered the chance of having the Travel Republic logo displayed on four of the boundary hoardings for the Sri Lanka vs England Test Match in Colombo
  6. One of our directors received a model Lamborghini for his desk (from a corporate finance advisory firm)
  7. Another one of our directors received a letter from a car dealership which concluded with the words “ … maybe given your success, it’s time for a supercar treat like Audi’s stunning R8. Give us a call, we look forward to forging a partnership with you.”
  8. Then we had a call asking us if we wanted to commission our own coat of arms and corporate seal

We suspect the telephone lines of this year’s winners will have been similarly busy … and we look forward to the invite to Royal Ascot in due course!