FlyGlobespan entered administration on Wednesday 16th December. This is obviously devastating news for the company’s employees, the passengers overseas at the time and the tens of thousands of people who have forward bookings.
We are in the process of refunding all customers who booked FlyGlobespan flights through us.
Aware of the risks for passengers booking flights directly with an airline, for which there is no legal requirement for protection, we pioneered our own Total Financial Protection scheme back in January 2009. This simple scheme promises customers their money back if an airline, hotel or other travel provider fails.
We have been working around the clock to help those impacted by the failure. Customers who booked through us are delighted they have not lost the money they paid for their flights.
We have already refunded many customers and will complete the process before the end of next month.